A Call Recorder - Privacy Policy

Last updated: November 1, 2022

A Call Recorder Apps and Services, which are wholly owned and controlled by AnswerSolutions LLC (“A Call Recorder” “we,” “our,” and/or “us”), value the privacy of individuals who use our website, apps, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from or about A Call Recorder users (“Users”) or their devices. Moreover, it explains the rights and choices available to users concerning their personal information.

By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.


1. INFORMATION WE COLLECT AND STORE

We may collect a variety of information from or about you or your devices from various sources, as described below

If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.

A. Information You Provide to Us.

Registration.

A Call Recorder app requires a phone number to sign-up for the service. We do not collect email addresses, Advertising IDs, or IDFA. The service does not require creating a username, and we don’t ask for credit card information!

Communications.

If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support, we will receive your name, email address, the contents of a message or attachments you may send us, and other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

B. Information We Collect When You Use Our Services.

Recorded Audio Files and Transcripts.

We store the call recordings as audio files, and if you request the transcription of recordings, we also store transcripts as text files in our cloud storage or telecom provider. Except where legally required, we do not share these recordings or transcripts with third parties.

Phone Contacts.

We access the phone numbers in your contacts to give you the option to choose from those numbers the call destination number. We may attach the selected contact name to the conversation (recording). We do not share the contact name with anyone. We share the destination phone number with our telecom and cloud storage providers that are necessary to provide our Services.

Caller Numbers.

If your device platform and OS provides the API to access the caller number We may collect the number dialing into your device.

Location Information.

We do not collect your location information!

Device Information.

We receive information about the device and software you use to access our Services, including internet protocol (IP) address, phone carrier and manufacturer, device identifiers, and push notification tokens. Device language (for example, English), Operating system used (for example, iOS 13, Android 11), type of internet (WiFi/5G), signal strength, hardware and software information, device type (for example, iPhone), Time zone, Screen resolution, Date and time of calls.

Usage Information.

To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages, screens, or other content you view or touch, durations and times of your calls, interactions, and actions.

Information from Cookies and Similar Technologies.

Third-party partners and we collect information using cookies or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.


2. HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect:
  • To provide, maintain, improve, and enhance our Services, verifying user information and access.
  • To provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks.
  • Protecting against, identifying, investigating, preventing, and responding to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities, including by enforcing the terms and conditions that govern the Services we provide.
  • Complying with legal or regulatory requirements, judicial process, industry standards, and our company policies.
  • Other purposes may be described when you choose to provide personal information to us.
  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support.
  • Measuring usage of our websites and mobile applications.
  • To send you text messages and push notifications, where applicable.
  • To facilitate transactions.
  • To find and prevent fraud and respond to possible trust and safety issues.
  • For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency and for other purposes for which, we provide specific notice at the time the information is collected.
  • Debugging/Repairing any uses with the apps and Services.


3. HOW DO WE SHARE THE INFORMATION WE COLLECT

Vendors and Service Providers.

Telecom Providers.

Our telecom providers allow us to make our services available to you. We may share and/or store phone numbers, call recordings, and transcriptions with our telecom service providers as necessary to provide our Services to you.

Other technology providers necessary to provide our services.

This includes cloud storage and web hosting providers. We store user-provided and Automated Information and/or aggregate or non-personally identifiable information with our cloud storage providers. We also may make certain Automated Information available for various purposes, such as monitoring network traffic to detect malicious actors and to protect against malware, fraud, or other unlawful uses or activity. Additionally, we may use a third-party provider to assist us in providing transcription services.

Payment processors.

Currently, you can purchase our Services from the Apple or Google stores only!

Legal, Regulatory, Compliance, or Similar.

In addition, we may disclose and/or share your information to comply with legal or regulatory requirements (including to comply with a court order, judicial subpoena or other subpoena or warrant), industry standards, judicial process, and our company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), adverse event reporting, and claims and other liabilities.

We also reserve the right to disclose your information when we believe in good faith that disclosure is appropriate or necessary to take precautions against liability, to protect our rights or property or the legal and property rights of others, and investigate and defend third party claims or allegations against us.

In addition, we may collect, use, and disclose your personal information as required or permitted by applicable law or as directed by you per this Privacy Policy.


4. SECURITY

We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as our Services are hosted electronically, we can make no guarantees as to the security or privacy of your data.


5. CHILDREN’S PRIVACY

We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Services is directed to children. If you are not over 18 years old, then DO NOT DOWNLOAD OR USE THE SERVICES. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at support@answersolution.net


6. YOUR CHOICES

Access, Edit and Delete Your Information.

You can access, correct and/or delete certain information you provide to Us directly from the A Call Recorder App. Also, you can completely delete your account from our cloud, including all recorded audio files and transcripts.

Device permissions.

Mobile platforms have permission systems for specific types of device data and notifications, such as push notifications and Contacts. Where applicable, you can change your settings on your device to either consent to or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain Services may lose full or partial functionality.

iOS App needs following permissions:

  • Push Notifications - A Call Recorder uses notifications to control the recording status and to notify you when the audio and transcripts are available.
  • Focus Status - A Call Recorder checks if your phone can receive an incoming (callback) call if it's not in Do Not Disturb mode, for example.
  • Contacts - A Call Recorder opens the contact picker to select the destination phone number. Also, the app adds its service (callback) number to your contacts so that you can recognize callback calls. Also, the app attaches the found in your Contacts name to the recorded conversation in the Call History Screen.
Android App needs following permissions:
  • Read/Write to Contacts - A Call Recorder opens the contact picker to select the destination phone number. Also, the app adds its service number to your contacts so that you can recognize callback calls.
  • Phone Call - to make calls.
  • Read/Write files to SD card - to save recorded audio files on your phone memory/sd cards.

Uninstall.

You can stop all information collection by the app by not using it, by deactivating/deleting your account from the App’s Account screen, and then uninstalling the app using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device (the phone number) will continue to be stored. If you reinstall the application on the same mobile device or another device with the same SIM Card (phone number), we may be able to re-associate this identifier to your previous billing transactions, but we will not be able to recover your other activities, such recorded audio files, and transcripts.


7. INTERNATIONAL USERS

Our Services are hosted in the United States. If you choose to use our Services from outside the United States, with laws governing data collection and use that may differ from United States law, note that you are transferring your personal information outside of those regions to the United States for storage and processing.


8. DATA RETENTION

Except as provided below, we may retain your personal information for the longer of three (3) years after we become aware that you have ceased using our Services or for so long as we have a legitimate business need for the information or to fulfill any legal and regulatory obligations. We may retain other information that is not personally identifiable for backups, archiving, prevention of fraud and abuse, analytics, or where we otherwise reasonably believe that we have a legitimate reason to do so. We may not know if you have stopped using our Services, so we encourage you to contact us at the appropriate contact email in the How to Contact Us section of this Privacy Policy if you are no longer using the Services.

We may only retain certain call data such as calls, call recordings, and transcriptions for up to six (1-3) months, after which they may be deleted and no longer accessible. Additionally, if you delete a recording, it will be deleted from our servers and no longer be accessible. If you want to retain recordings or other call data for longer, you should go to call details and share information with your email or cloud storage account. You acknowledge and agree that you are responsible for the backup of this information. We may retain the call recording and transcriptions for the period of subscription for those users who pay for a monthly subscription.


9. CONTACTING US

For Customer Support, you may contact us at the Customer Support emails below:

support@answersolutions.net


10. CHANGES TO OUR PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time. When we update this Privacy Policy, we will notify you of changes that are deemed material under applicable legal requirements by updating the date of this Privacy Policy. In some cases (for example, if we make certain material changes) and when required by applicable law, we may inform you by additional means, such as by sending you an email. In some cases, we may obtain your consent to the changes when applicable law requires.